Refund policy

Our 30-day happiness guarantee

We want you to love what you ordered. If you are not happy, contact us within 30 days of delivery and we will make it right with a refund or exchange.

Eligible items

Jewelry: unworn or lightly tried on, in original condition and packaging.
Candles, mists and elixirs: unopened and unused, for safety and hygiene reasons.
Damaged or incorrect items: contact us within 7 days of delivery with photos, and we will send a replacement or refund.
Digital items (ebooks, guides, email programs): non-refundable once delivered, unless the file is faulty, inaccessible, or you were charged more than once.

How to start a return

Email support@spoiledenergy.com with your order number and the reason for your return. We will reply with next steps and a return address.

Return shipping and refunds

Return shipping is the customer's responsibility, except when we sent a damaged or incorrect item.
Original shipping charges are not refundable.
Refunds are issued to the original payment method within 5 to 10 business days of us receiving and inspecting your return.

Jewelry quality warranty

If your jewelry has a manufacturing defect within 12 months of purchase, send us a clear photo and we will repair or replace it. This does not cover normal wear, loss, accidental damage, chipped stones, or damage from chemicals, perfume or rough handling.